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 Hammond Indiana
 TOM: Can't correct/update email address
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S C Jones

USA
448 Posts

Posted - 10/04/2013 :  10:26:51  Show Profile  Reply with Quote
TOM: Can you help?
Here is the message I get:

There Was A Problem With Your Details

Your request was not sent due to the following error: 504 Authenticate first (#5.5.0)


(My question is, if my request won't send, how do I get it authenticated?)

Do we still have a viable site, here? I hate to keep sending messages through the site that are of no interest to anyone other than me and the (hopefully) the one addressed.

Edited by - S C Jones on 10/04/2013 10:50:19

wvcogs

USA
564 Posts

Posted - 10/04/2013 :  10:58:56  Show Profile  Reply with Quote
S C -- Try this.

1. In the upper right corner of the regular message screen click on "Profile."

2. On the next screen enter your Shep password.

3. Go to the next page and click on your old email address on the left
side of the form. Erase your old address and enter your new one.

4. Click on "Submit" at the bottom of the page.

5. That's all folks...

Ken
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S C Jones

USA
448 Posts

Posted - 10/04/2013 :  17:00:09  Show Profile  Reply with Quote
WVcogs:
I did exactly that 3 times. There is a Red Asterisk in two places. And there is a statement that those BOXES have to be filled. Did that. Same message. AND since doing the same thing over and over is a sign of
something other than intelligence....

Thank you, though, Ken. I'll just have to try having patience, I guess.



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Tom J

1192 Posts

Posted - 10/04/2013 :  18:11:02  Show Profile  Visit Tom J's Homepage  Reply with Quote
S C:

Sorry about your trouble but I don't know what to tell you.

I have Emailed Jim Clavin, our host, and asked him for some help.

Tom
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Tom J

1192 Posts

Posted - 10/04/2013 :  21:20:06  Show Profile  Visit Tom J's Homepage  Reply with Quote
Just heard back from Jim. He is not able to change his Email either.

He is going to keep working on the problem and will get back to me.

Tom
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S C Jones

USA
448 Posts

Posted - 10/05/2013 :  07:42:48  Show Profile  Reply with Quote
Thank you, Tom.

At least it isn't just me and my untechie abilities.

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